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Management

A new hire shaking hands with his managers across a desk.

The Do’s and Don’ts of Effective Onboarding

Hiring. This is the word that can strike both excitement and dread into the heart of any small business owner. On one hand, it’s exciting because it means you’re growing (and that you’ll soon be able to get tasks off your plate). On the other hand, there’s the thought of sludging through resumes, vetting candidates, …

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Group of professionals sitting around a laptop, planning a project.

How Effective Planning Will Equip You to Cross Items Off Your Bucket List

Ever since I was a child, I have had a bucket list of things I want to do and places I want to experience. Some of them, I’ve been fortunate enough to cross off my list; others are part of my future plans. Every year, I add new items to this list – some because …

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A business woman working on her end of quarter planning and review

Take Advantage of Your End of Quarter Review for Goal Setting 

Goal setting is something that we as business owners tend to enjoy doing, but following through on those goals is often a different story. It’s motivating to see those goals listed in your business plan. It’s fun to set them, and it’s encouraging to think of how your business will grow. But without a consistent …

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Smiling African American businessman

3 Tough Love Pieces of Advice for Small Business Owners

Summer is over, and it’s time to get back to work! Do you find yourself needing a bit of a kick in the butt when it comes to your business? After all, we only have about 3 months left to make our annual goals. If the answer to that question is yes, you’re not alone – and today, I’d like to share some tough love to help you and other entrepreneurs learn how to run a small business successfully.

There are times when we all need a bit of tough love, and I’m no exception. The tips I’ll share below come from both my own experience and from helping hundreds of clients develop their systems, grow their teams, and build profitable businesses.

A business team working together

3 Steps to Determine the Cost of Lost Opportunities

All too often, people at all levels jump in and do tasks that truly are not at their highest and best level. While they feel that they may be helping pitch in or think it would be easier to just get it done themselves, ultimately they are starving their company by deciding not to stay in their zone of genius. The cost of these lost opportunities can be difficult to determine, but when you take a deeper look at them, you’ll see that it’s often significant.

"person" icons connected by white lines on a blue background

Why and How to Delegate with Clear Expectations 

As business owners and leaders, we all want to be able to delegate effectively to a great team – but unfortunately, this is often easier said than done. Instead of an easy workflow to get tasks off our plates, we tend to find ourselves mired in half-met expectations and frustration.

While it is important to build a team you can easily delegate to, it’s also important to realize that this is not going to “magically” happen. It will take some effort and communication on your part, but once the system is up and working, you’ll never look back. It’s that effective.

A smiling professional woman with a laptop and headset interacting with a client

Who Is the Most Profitable Member of Your Small Business Team? 

As business owners, we start off very attentive to each and every client – checking in, asking questions, requesting feedback, and doing everything we can to make sure they have an amazing experience with our company. However, as the business owner gets more and more busy…well, the ability to continue to do those tasks those tasks falls by the wayside, and they do not always get completed.

This is where a Client Happiness Coordinator is vital to every business. In many ways, this person can prove to be the most profitable team member for your small business.