Let me guess: your schedule is busy. Back to back calls, appointments, and time blocks designed to help you get it all done. Stacks of files and emails that need your review. Marketing campaigns that don’t go quite the way you were hoping (or bomb completely). Oh, and unexpected “Do you have a minute?” conversations …
Several years ago, I owned a busy law firm. We had plenty of clients coming in, my team stayed busy, and I worked the 80+ hour weeks that TV shows make us think are normal for attorneys. (Spoiler alert: they shouldn’t be!) I knew there had to be a better way; when I discovered the …
I’m sure you have seen them: the endless ads and articles encouraging you to engage in “self care.” They may have an image of a bubble bath, a spa day, or relaxing at the beach. While these are wonderful (I won’t turn down a few days at the beach or a bit of pampering), they’re …
Taking Care of Yourself So You Can Effectively Lead Read More »
Work hard, play hard. This is something I remind my clients and team of on a regular basis. Growing a profitable business takes hard work and consistency, but it also takes a strong mindset. If all you do is work, that mindset will erode quickly. As business owners, we tend to focus on our business …
Recently, my team and I celebrated the Second Anniversary of Upleveling Your Business. This is something that we spent several weeks planning, and we had a blast. At the center of it all was a feeling of gratitude. As excited as I am at the goals we have reached this year, I realize every day …
Effective client care systems equip you to serve your clients well without letting things fall through the cracks, but they do much more. Having these systems in place shows your clients you care enough to anticipate and manage the details of their experience with you! From the moment a prospect first has contact with your …
Showing Your Clients You Care with Effective Systems Read More »
I talk with a lot of business owners who know they need to build out their systems but feel like they’re just stuck. This can be for a few different reasons, but the end result is the same – their growth stagnates and they remain trapped. Some business owners that I talk with experienced growth …
Think back to the time you first decided to become a business owner. What excited you most about the prospect? Was it the chance to chart your own path? To break through the ceiling on what you could earn? To finally have control of your schedule so you can focus on the things that really …
Many of the decisions you make in your business will affect your overall business strategy, but some will make more of an impact than others. Which brand of printer you purchase may affect your team’s productivity, for example, but not anywhere near as much as the impact of who is on your Marketing Team. This …
As a business owner, one of your primary areas of focus must be making sure your clients receive amazing service. After all, building a loyal base of raving fans is vital to your growth! Wowing your clients takes more than just intention, though; this level of service only happens when your systems and policies have …
